Returns & Refunds

Return, Refund & Warranty Policy – Blends Technology

At Blends Technology, we are committed to providing reliable and high-quality laptops and electronics. By purchasing from us, you agree to the terms outlined below.

No Refund Policy

All sales are final.
Blends Technology does not offer cash refunds under any circumstances once a purchase has been completed.

Faulty or Defective Items (7-Day Reporting Window)

If your device develops a technical issue:

  • You must report the issue within 7 days from the date of purchase or delivery.

  • Any issue reported after 7 days will not be eligible under this policy.

Resolution Process

If a valid issue is reported within 7 days:

  • Our technicians will inspect and verify the problem.

  • If confirmed, we will provide:

    • Repair of the device, or

    • Replacement with a similar device (depending on availability)

Note: Refunds are not offered. Resolution is strictly through repair or replacement.

Warranty Coverage

We offer warranty based on the type of product purchased:

  • Ex-UK (Refurbished) Laptops: 6 Months Warranty

  • Brand New Laptops: 1 Year Warranty

The warranty covers hardware defects that are not caused by user damage.

Warranty Terms & Conditions

The warranty will be valid only if:

  • The device is used under normal conditions

  • There is no physical damage, liquid damage, or tampering

  • The original receipt or invoice is provided

  • No unauthorized repairs have been attempted

What Warranty Does NOT Cover

  • Physical or accidental damage

  • Liquid or moisture damage

  • Software issues caused by the user

  • Power surge or electrical damage

  • Wear and tear (battery life, accessories, etc.)

Important Notice

By purchasing from Blends Technology, you acknowledge that:

  • No money is refundable

  • All issues must be reported within 7 days

  • Warranty is limited to repair or replacement only  as per the relation of the damage

Contact Us

For support or inquiries:

📍 Nairobi, Kenya
📞 Phone/WhatsApp: +254 758 651 255
📧 Email: info@blendstechnology.co.ke

Blends Technology
Reliable Devices. Trusted Support.

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