Frequently Asked Questions (FAQs) – Blends Technology 1. What products do you sell? We specialize in laptops (Ex-UK and brand new), desktop computers, monitors, printers, and a wide range of IT accessories from trusted brands like HP, Dell, Lenovo, Apple, and more. 2. Where are you located? We are based in Nairobi, Kenya, and serve customers both in-store and across the country through delivery. 3. Do you offer delivery? Yes. Nairobi: Same-day delivery Outside Nairobi: Next-day delivery via courier Delivery charges depend on your location. 4. Are your laptops new or refurbished? We sell both: Ex-UK (Refurbished) laptops – affordable and tested Brand new laptops – sealed with manufacturer quality 5. Do your products come with warranty? Yes: Ex-UK laptops come with a 6-month warranty Brand new laptops come with a 1-year warranty 6. Do you offer refunds? No. All sales are final, and we do not offer cash refunds. 7. What if my laptop has an issue? Any issue must be reported within 7 days of purchase. We will inspect the device and offer repair or replacement if the issue is confirmed. 8. Do you offer payment on delivery? Payment terms may vary. Please contact us directly to confirm available payment options. 9. Can I reserve a laptop before purchase? Yes, you can reserve a device for a short period. Contact us to confirm availability and reservation terms. 10. Do you sell in bulk (schools, offices, businesses)? Yes. We supply laptops and IT equipment in bulk at competitive prices for businesses, schools, and institutions. 11. How can I place an order? You can order by: Calling or WhatsApp Visiting our shop in Nairobi Ordering through our website 12. Do you test your laptops before selling? Yes. All our devices are fully tested and verified to ensure performance and reliability before sale. 13. Do you offer after-sales support? Yes, we provide customer support to help you with any issues or inquiries after purchase. 14. Can I upgrade RAM or storage? Yes. We can assist with upgrades depending on the laptop model. 15. How can I contact you? 📞 Call/WhatsApp: +254 758 651 255 📧 Email: info@blendstechnology.co.ke 📍 Location: Nairobi, Kenya Blends Technology Your Trusted Laptop Plug in Nairobi
