BLENDS TECHNOLOGY REFUND & RETURN POLICY

Blends Technology – Nairobi, Kenya

At Blends Technology, customer satisfaction and transparency are very important to us. We therefore encourage all customers to carefully inspect, test, and confirm any product before completing payment. This policy is designed to protect both the customer and our business, and to avoid misunderstandings after purchase.

No Refund Policy (Strict)

Blends Technology operates a strict NO REFUND policy.

Once a product has been successfully purchased and full payment has been made, the transaction is considered final and complete. Money will NOT be refunded under any circumstances, including but not limited to:

• Change of mind after purchase

• Dissatisfaction after leaving the shop

• Incompatibility with personal software or usage needs

• Failure to fully inspect the product before payment

• Customer preference issues (size, color, model, performance expectations)

By proceeding with payment, the customer confirms that they have thoroughly checked and accepted the product in its current condition.

Customer Inspection & Acceptance

Before payment is made, customers are:

• Allowed and encouraged to inspect the device physically

• Allowed to test functionality, performance, and condition

• Allowed to ask questions about specifications and usage

Once payment is completed, it is taken as full acceptance of the product by the customer, and no refund requests will be entertained thereafter.

Exchanges & Warranty (If Applicable)

While we do not offer refunds, exchanges, or warranty support may be provided only if explicitly stated at the time of sale and strictly under the following conditions:

• The issue must be a verified hardware fault and reported within 72 hours of the day of purchase 

• The issue must be reported within the agreed warranty period (if provided)

• The product must not show signs of physical damage, liquid damage, or misuse

Any exchange or repair decision is at the sole discretion of Blends Technology after technical inspection.

Ex-UK & Open Box Products

Please note that many of our products are Ex-UK or Open Box items. These products:

• May show minor cosmetic signs of use

• Are tested and confirmed fully functional before sale

• Are priced accordingly to reflect their condition

Cosmetic wear does not qualify for a refund or exchange.

Online Orders & Deliveries

For online or delivery orders:

• Customers are advised to confirm product details before ordering

• No refunds will be issued once payment is confirmed and the item is dispatched

• Any concerns must be raised before delivery confirmation

Agreement to This Policy

By purchasing from Blends Technology, whether in-store or online, the customer acknowledges that they have:

• Read and understood this Return & Refund Policy

• Inspected the product to their satisfaction

• Agreed to the NO REFUND terms stated above and will have to choose another unit from our available stock.

This policy is legally binding and applies to all products sold by Blends Technology.

Contact Information

For any questions before purchase, please contact us:

📞 Phone / WhatsApp: (+254 758 651 255)
📧 Email: (info@blendstechnology.co.ke)
🌐 Website: https://blendstechnology.co.ke

Blends Technology
Trusted Computer Shop in Nairobi, Kenya